At hulira.xyz, we aim to provide our customers with the best shopping experience possible. We understand that sometimes items may not meet your expectations, or you may change your mind after purchasing. This Return Policy outlines the process and conditions under which returns and exchanges are accepted.
1. General Return Policy
We want you to be satisfied with your purchase. If you are not fully satisfied, you may return most items within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:
- The item must be unused, undamaged, and in the original packaging.
- You must provide proof of purchase, such as a receipt or order number.
- Return requests must be submitted within 30 days of receiving the item.
Items returned after 30 days will not be accepted for a refund or exchange.
2. Non-Returnable Items
Certain items are non-returnable due to health, safety, or hygiene reasons. These items include, but are not limited to:
- Perishable goods (food, flowers, etc.)
- Personal care items (cosmetics, skincare products, etc.)
- Underwear, socks, or items that come in direct contact with the body
- Gift cards or downloadable software products
- Custom or personalized items
Please ensure that you carefully review the product descriptions and details before purchasing these items. If you are unsure whether an item is returnable, feel free to contact our customer service team for clarification.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at support@hulira.xyz with your order number and the reason for the return.
- Our team will guide you through the return process and provide you with the necessary instructions for shipping the item back to us.
- Carefully pack the item in its original packaging, including all accessories, tags, and any other components that came with it.
- Ship the item back to us using a reliable shipping carrier. Please retain the tracking number for your records.
We recommend using a trackable shipping service or purchasing shipping insurance for items valued over $50, as we cannot guarantee that we will receive your returned item without proper tracking.
4. Refund Process
Once your returned item has been received and inspected, we will notify you via email of the status of your refund. If your return is approved, we will process your refund to the original payment method. Please note the following:
- It may take 5-7 business days for your refund to be processed, depending on your payment provider.
- Refunds will be for the purchase price of the item, excluding any original shipping or handling fees.
- If your return is not accepted due to any damage or missing items, you may be eligible for a partial refund.
5. Exchanges
If you would like to exchange an item for a different size, color, or product, please contact our customer service team for assistance. If your return is approved, you can place a new order for the item you want, and we will initiate a return for the original purchase.
Please note that shipping fees for exchanges are the responsibility of the customer unless the exchange is due to a defect or error on our part.
6. Damaged or Defective Items
If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of receiving your order. We will resolve the issue promptly by offering a replacement or full refund. Please include the following information in your message:
- Your order number
- A clear description of the issue
- Photos or videos of the damaged or defective item (if applicable)
Once we confirm the issue, we will provide you with instructions for returning the item at no additional cost to you.
7. Shipping and Handling Fees
Please note that shipping and handling fees for returned items are the responsibility of the customer, unless the return is due to our error (such as receiving a damaged or incorrect item). If you are returning an item because you changed your mind, the original shipping fees are non-refundable.
If we provide you with a prepaid return shipping label for defective or incorrect items, you will not be charged for return shipping.
8. International Returns
For international customers, please be aware that return shipping fees and customs duties are the responsibility of the customer. We recommend using a trackable shipping service and keeping proof of return shipment to avoid any potential issues.
9. Restocking Fees
Some returns may be subject to a restocking fee. This fee applies to items that are returned due to customer preference (e.g., wrong size or color) and will be deducted from the refund amount. The restocking fee is typically 10% of the purchase price.
Please note that items purchased during promotional sales or with discounts may be subject to additional conditions, and restocking fees may apply.
10. Cancellations
If you need to cancel an order before it has been shipped, please contact our customer service team as soon as possible. If the order has not been processed or shipped, we will cancel it and issue a full refund.
If the order has already been shipped, you must follow our return process once you receive the item.
11. Gift Returns
If you received an item as a gift and would like to return it, you can exchange it for another product or request a store credit for the value of the item. To initiate a return for a gift, please contact us with the gift receipt or order number provided by the gift giver.
12. Store Credit
In some cases, we may offer store credit for returns. This applies if the return is accepted but a refund to the original payment method is not possible. Store credit can be used for future purchases on hulira.xyz and does not expire.
13. Customer Service Contact Information
If you have any questions or concerns regarding our return policy or need assistance with your return, please contact our customer service team using the following details:
- Address: 14750 Conference Center Dr, Chantilly, VA 20151, United States
Phone: +17038180300
Email: admin@hulira.xyz - Office Hours: Monday to Friday, 9:00 AM to 5:00 PM (Timezone)
Our team is here to assist you and ensure a smooth and easy return experience.
14. Policy Changes
hulira.xyz reserves the right to update or modify this Return Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. Please review this page periodically for any changes.
By making a purchase on hulira.xyz, you agree to the terms and conditions of this Return Policy. If you have any questions about these terms or need clarification, please do not hesitate to contact us.